Fidelity Retirement Call Center

Phone
888.771.4015

Debt and Financial Coaching

Phone
800.528.2926

Web
lssmn.org/portico

Hours
8 a.m. – 5 p.m. (Central)
Monday – Friday

Members who have a question about a specific coverage or benefit should first contact the appropriate benefit administrator. For other questions or website support, choose the appropriate Portico contact.

Portico Benefit Services

General questions

Phone
800.352.2876

Fax
612.334.5399

Email
mail@PorticoBenefits.org

Hours
Monday – Thursday
8 a.m. – 6 p.m. (Central)

Friday
8 a.m. – 4 p.m. (Central)

Mailing Address
Portico Benefit Services
800 Marquette Avenue, Suite 1050
Minneapolis, MN 55402-2892

Billing Address
Payment Processing Center
P.O. Box 77070
Minneapolis, MN 55480-7770

Driving Directions
If you have an appointment to visit our offices, see driving directions.

We are closed in observance of the following holidays in 2020:

New Year's Day
Wednesday, January 1

Martin Luther King, Jr. Day
Monday, January 20

Good Friday
Friday, April 10

Memorial Day
Monday, May 25

Independence Day
Friday, July 3

Labor Day
Monday, September 7

Thanksgiving
Thursday, November 26
Friday, November 27

Christmas
Thursday, December 24
Friday, December 25

For plan members with an ELCA retirement plan account balance or an ELCA Participating Annuity

Phone
800.922.4896

Email
mail@PorticoBenefits.org

Hours
Monday – Thursday
8 a.m. – 6 p.m. (Central)

Friday
8 a.m. – 4 p.m. (Central)

If you need help using a Portico website, one of our Customer Care Advocates can use live co-browsing to assist you. Co-browsing allows the Customer Care Advocate to view the Portico web pages with you, and to highlight specific areas to help guide you through the website. It works with any web browser, including Chrome, Explorer, Firefox, and Safari.

  • Your session is private
  • The Customer Care Advocate can only see what you’re seeing on a Portico web page, not anything else in your browser or on your device
  • You don’t need to download or install any new software
  • You’ll receive support via online chat or over the phone

To begin a co-browsing session, contact us at 800.352.2876. A Customer Care Advocate will give you the PIN you'll use to start the session.

Important: Do not close your browser, the chat window, or the co-browse session toolbar until your session is complete. Doing so will terminate your session. The chat window may be minimized if necessary.

Start Co-Browsing Session

ELCA-Primary health benefits

Phone
877.851.5656
Health.PorticoBenefits.org

Hours
7:30 a.m. – 9 p.m. (Central)
Monday – Friday

Job Inquiries

If you are responding to an employment opportunity, please send an inquiry to humanresources@PorticoBenefits.org.

Administrators

24/7 Text-Based Primary Care for ELCA-Primary Plan Members

Web
98point6.com/portico

Long-Term Care Insurance Coverage

Phone
877.743.7184

Web
porticoltc.com

Hours
10 a.m. – 6 p.m. (Central)
Monday – Friday

Health Coverage for Missionaries Sponsored by ELCA Global Mission

Phone
800.231.7729

Collect Calls
813.775.0190

Fax
800.475.8751 (toll free) or 859.425.3363 (direct)

Email
aiservice@aetna.com

Web
aetnainternational.com

Claims Address
Aetna International/Aetna
P.O. Box 981543
El Paso, TX 79998-1543

Hearing Discount Benefit

Amplifon, a partner of Delta Dental

Phone
855.531.4694

Web
amplifonusa.com/deltadentalmn

Hours
7 a.m. – 7 p.m. (Central)
Monday – Friday

Employee Assistance Program (EAP) for ELCA-Primary Plan Members

Beacon Health Strategies, a partner of BlueLink TPA

Phone
800.432.5155

Hours
24 hours a day

Dental Benefit

Phone
800.448.3815

Web
deltadentalmn.org

Hours
7 a.m. – 7 p.m. (Central)
Monday – Friday

Claims Address
Delta Dental
PO Box 9120
Farmington Hills, MI 48333-9120

Online Health Care for ELCA-Primary Plan Members

Doctor On Demand, a Blue Cross in-network provider

Web
doctorondemand.com/bluelinktpamn

Hours
Appointments and on-demand visits are available between 7 a.m. – 11 p.m. local time.

Identity Protection Services for ELCA-Primary Plan Members

Experian, a partner of BlueLink TPA

Phone
866.926.9803

Engagement Numbers
For adults: Engagement number DB09283 and reference code Q99RK2F9T
For children: Engagement number DB09284 and reference code J3VYT3KGV

Online

Adults

Activation code: Q99RK2F9T

Minors

Activation code: J3VYT3KGV

Prescription Drug Benefit

Phone
800.575.8090

TTY/TDD
800.305.5376

Fax
800.636.9494

Web
express-scripts.com

Hours
24 hours a day

For Members with Medicare Part D
Phone
877.866.6048

Prior Authorization (doctors only)
Phone

800.417.8164

Accredo: specialty drug benefit

For assistance with specialty drugs, contact Accredo Specialty Pharmacy, an Express Scripts subsidiary. Specialty drugs include injectable and oral drugs with specific storage and handling requirements.

Phone
800.803.2523

Hours
7 a.m. – 8 p.m. (Central)
Monday – Friday
8 a.m. – noon (Central)
Saturday

Retirement Plan Benefit

Phone
800.352.2876

FSA, HSA, and Personal Wellness Account Benefits

Further
Phone
800.859.2144

Fax
866.231.0214

Web
hellofurther.com

Hours
7 a.m. – 7 p.m. (Central)
Monday – Friday

Claims Address
Further
P.O. Box 64193
St. Paul, MN 55164-0193

ELCA Medicare-Primary Group Medicare Advantage Plan

Phone
888.445.4788 TTY: 711

Web
humana.com

Hours
7 a.m. – 8 p.m. (Central)
Monday – Friday

Claims Address
Humana Claims
P.O. Box 14601
Lexington, KY 40512-4601

24/7 Online Mental Health Program for ELCA-Primary Plan Members

learntolive.com/partners

Disability Coverage

Lincoln Financial Group

Phone
844.208.1662

Fax
603.334.0401

Hours
7 a.m. – 4 p.m. (Central)
Monday – Friday

Diabetes Management Program for ELCA-Primary Plan Members

Livongo, a partner of Express Scripts

Phone
800.945.4355

Hours
7 a.m. — 7 p.m. (Central)
Monday — Friday

Certified Diabetes Educators are available 24 hours a day

Debt and Financial Coaching

Phone
800.528.2926

Web
lssmn.org/portico

Hours
8 a.m. – 5 p.m. (Central)
Monday – Friday

Medicare Providers and Benefits

Contact Medicare with questions about Medicare coverage.

Phone
800.MEDICARE (800.633.4227)

TTY/TDD
877.486.2048

Web
medicare.gov

Chronic Condition Prevention Program for ELCA-Primary Plan Members

Phone
888.409.8687

Email
support@omadahealth.com

Web
omadahealth.com/portico

Hours
10 a.m. – 8 p.m. (Central)
Monday – Friday

Phone
855.623.9355

Fax
844.560.5221

Hours
7 a.m. – 8:30 p.m. (Central)
Monday – Friday

7:30 a.m. – 4 p.m. (Central)
Saturday

ELCA Medicare-Primary Fitness Program

Phone
888.423.4632

Web
silversneakers.com

Hours
7 a.m. – 7 p.m. (Central)
Monday – Friday